This policy applies to purchases made through WorldShoppy’s e-commerce platform. Separate policies may apply to food, medicines, parcel services, and home services.
Returns are allowed only where stated by the vendor or by applicable law.
Original invoice, tags, and packaging must be returned unless the item is faulty.
Customized/Personalized items, perishables, and sealed health products are non-returnable unless defective.
Report damage within 48–72 hours of delivery via the app or customer support.
We will facilitate inspection and refund or replacement according to vendor policies.
Refunds will be processed to the original payment method within 7–10 business days after approval.
For cash payments, refunds may be processed through bank transfer or store credit depending on verification.
Orders may be canceled before dispatch per service-specific rules. Cancellation after dispatch may incur charges.
If the refund/return is disputed, escalate to customerrelations@mksgroups.com. We will investigate and respond within 7–15 business days.
