Refund & Return Policy
Effective Date: [07-08-2026]
Last Updated: [07-08-2026]
1. Introduction
Welcome to Worldshoppy, a digital commerce platform owned and operated by MKS GROUPS ("Worldshoppy", "we", "our", or "us").
Customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which products and services purchased through Worldshoppy may be returned, replaced, canceled, or refunded.
By placing an order on Worldshoppy, you agree to this Refund & Return Policy.
2. Scope
This Policy applies to purchases made through:
- Worldshoppy Website
- Worldshoppy Mobile App
- Seller Marketplace
- Grocery
- Food Delivery
- Pharmacy
- Parcel Delivery
- Local Services
- Digital Products
- Future Worldshoppy Services
Some categories may have additional product-specific or seller-specific return conditions that will be displayed on the product page.
3. General Return Eligibility
Products may be eligible for return if they:
- Are received damaged.
- Are defective.
- Are expired (where applicable).
- Are materially different from the ordered product.
- Are missing essential accessories or components.
- Were delivered incorrectly.
To qualify for a return, products should generally:
- Be returned within the applicable return window.
- Be unused where applicable.
- Be in their original packaging.
- Include all accessories, manuals, warranty cards, and free gifts (if any).
- Be accompanied by proof of purchase or order details.
Worldshoppy or the respective seller may inspect returned items before approving a refund or replacement.
4. Non-Returnable Products
Unless required by applicable law, the following items are generally not eligible for return:
- Customized or personalized products
- Gift cards
- Digital downloads
- Software activation keys
- Opened software
- Perishable goods
- Fresh fruits and vegetables
- Bakery products
- Flowers
- Live plants
- Intimate or hygiene products after opening
- Items damaged due to misuse, negligence, or unauthorized repair
- Products with missing serial numbers or altered labels
5. Return Window
The applicable return period may vary by category.
Typical return windows may include:
| Category | Typical Return Window |
|---|---|
| Electronics | Up to 7 Days |
| Fashion | Up to 7 Days |
| Home Appliances | Up to 7 Days |
| Grocery (non-perishable) | Up to 24 Hours for eligible issues |
| Fresh Produce | Within 24 Hours of delivery |
| Pharmacy | Subject to applicable law and product type |
| Digital Products | Generally Non-Returnable |
| Customized Products | Generally Non-Returnable |
Specific return windows displayed on the product page will prevail where applicable.
6. Return Process
Customers may initiate a return through their Worldshoppy account or by contacting Customer Support.
The return process generally includes:
- Select the order.
- Choose "Return" (if available).
- Select the reason.
- Upload photographs where requested.
- Submit the request.
- Await review.
- Prepare the product for pickup or shipment if approved.
Submitting a request does not automatically guarantee approval.
7. Product Inspection
Returned products may be inspected by the seller or Worldshoppy to verify the reported issue.
Inspection may include:
- Physical condition
- Product serial number
- Accessories
- Packaging
- Functional testing
- Warranty status
If the inspection indicates that the item does not meet the return criteria, the return or refund request may be declined, subject to applicable consumer rights.
8. Replacement Policy
Where available, an eligible product may be replaced instead of refunded.
Replacement is subject to:
- Product availability
- Seller approval
- Successful inspection
- Applicable category rules
If a replacement is unavailable, an eligible refund may be issued in accordance with this Policy.
9. Refund Policy
Approved refunds will generally be processed to:
- Original payment method
- Worldshoppy Wallet (where offered and accepted)
- Store Credit (where applicable)
Refunds are typically initiated after approval and may take 5–10 business days to reflect, depending on the payment method and financial institution.
Delays caused by banks or payment providers are outside Worldshoppy's control.
10. Order Cancellation
Customers may cancel eligible orders before dispatch or before a service begins.
Orders may not be cancellable after:
- Dispatch
- Shipment
- Food preparation has started
- Medicine has been dispensed
- Digital products have been delivered or activated
- Services have commenced
Sellers or Worldshoppy may also cancel orders due to:
- Product unavailability
- Pricing errors
- Fraud detection
- Payment failure
- Regulatory restrictions
- Delivery limitations
- Technical issues
Eligible refunds will be processed in accordance with this Policy.
11. Grocery Returns
Due to the nature of grocery products:
Eligible claims include:
- Damaged products
- Expired products
- Wrong products
- Missing items
Natural variations in:
- Size
- Shape
- Colour
- Weight
- Ripeness
are not automatically considered defects.
Claims should generally be reported within 24 hours of delivery.
12. Food Delivery Refunds
Food orders are generally non-returnable.
Refunds or credits may be considered where there is a verified issue, such as:
- Incorrect order
- Missing items
- Significant quality issues
- Food safety concerns
- Non-delivery
Minor variations in taste, spice level, or presentation may not qualify for a refund.
13. Pharmacy Returns
For safety and regulatory reasons, medicines are generally non-returnable.
Exceptions may include:
- Wrong medicine delivered
- Damaged medicine
- Expired medicine
- Manufacturing defect
- Incorrect prescription fulfillment
Returns are subject to applicable law and verification.
14. Digital Products
Digital products are generally non-refundable after:
- Download
- Activation
- License issuance
- Delivery
Refunds may be considered if:
- The product cannot be accessed due to a verified technical issue attributable to the product or service.
- Duplicate payment occurred.
- Required by applicable law.
15. Services
For local services booked through Worldshoppy:
Refund eligibility depends on:
- Service status
- Cancellation timing
- Provider policy
- Applicable law
If a service has already been fully performed, refunds are generally not available unless required by law.
16. Parcel Delivery
Parcel delivery charges are generally non-refundable once pickup has occurred.
Refunds may be considered for:
- Failed pickup attributable to Worldshoppy or the delivery partner
- Duplicate payment
- Technical billing errors
Compensation for loss or damage may be subject to the declared value, packaging, investigation findings, and applicable terms.
17. Fraud Prevention
Worldshoppy reserves the right to reject refund or return requests involving suspected:
- Fraud
- Abuse of return policies
- False claims
- Manipulated products
- Counterfeit returns
- Repeated misuse
- Chargeback abuse
Appropriate action, including account suspension, may be taken.
18. Chargebacks
Customers are encouraged to contact Worldshoppy Customer Support before initiating a chargeback with their bank or payment provider.
Where a chargeback is initiated, Worldshoppy may:
- Request supporting documentation.
- Temporarily suspend related transactions.
- Contest invalid or fraudulent chargebacks.
- Take other actions permitted by applicable law and payment network rules.
19. Force Majeure
Refund processing or return logistics may be delayed due to events beyond our reasonable control, including natural disasters, government restrictions, strikes, severe weather, or major service outages.
20. Changes to this Policy
Worldshoppy reserves the right to amend this Refund & Return Policy from time to time.
Any updates will be published on the Platform with a revised "Last Updated" date.
Continued use of the Platform after changes become effective constitutes acceptance of the updated Policy.
21. Contact Us
For assistance with returns or refunds, please contact:
Worldshoppy
Owned & Operated by MKS GROUPS
Website
Customer Support Email
care@mksgroups.com
22. Final Note
By placing an order through Worldshoppy, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.