Return & Refund Policy

Worldshoppy Group of MKS Groups

At Worldshoppy, we strive to ensure customer satisfaction across all our services—from e-commerce and grocery to food delivery, pharmacy, parcels, and home services. This Return & Refund Policy explains your rights and responsibilities as a consumer or seller and outlines how refunds and returns are handled across our platforms.

1. E-Commerce (Non-Food Products)

For Consumers:

• Returns accepted within 7 days of delivery for:
  • Damaged, defective, or wrong items.
  • Items significantly different from the description.
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• Item must be unused, in original packaging with all accessories.
• Refunds processed within 5-7 working days after return pickup.

Non-Returnable Items:

• Personalized, perishable, or hygiene-related products.

For Shop Owners:

• Ensure accurate product listings and safe packaging.
• Repeated return complaints may lead to account review or suspension.

2. Grocery & Food Delivery

For Consumers:

• No returns or refunds for:
  • Fresh groceries, dairy, meat, and cooked food due to hygiene and perishability.
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• Partial refunds or replacements possible for:
  • Expired, spoiled, or wrong items delivered.
  • Must be reported within 2 hours of delivery with photo evidence.
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For Shop Owners:

• Maintain product freshness and accurate order dispatch.
• Consistent complaints may affect seller privileges.

3. Parcel & Delivery Services

For Senders:

• Cancellation allowed before dispatch only.
• No refunds for:
  • Delays caused by incorrect addresses or recipient unavailability.
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For Receivers:

• Report parcel tampering or damage within 24 hours of receipt.

Refund Eligibility:

• Lost or undelivered parcels (after internal investigation).

4. Pharmacy & Medicine Delivery

For Consumers:

• No returns for:
  • Opened, used, or temperature-sensitive medicines.
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• Returns allowed only if:
  • Wrong medicine delivered.
  • Damaged packaging or expired product.
•  
• Must report within 24 hours with photos and prescription.

For Pharmacy Owners:

• Ensure prescriptions are validated.
• Maintain cold-chain and expiry verification.

5. Home Services (Cleaning, Repairs, etc.)

For Consumers:

• Full refund if:
  • Service canceled 12 hours before scheduled time.
•  
• Partial refund (up to 50%) if:
  • Service canceled within 12 hours before the appointment.
•  
• No refund for:
  • Completed services unless proven unsatisfactory (with evidence).

For Service Providers:

• Must attend scheduled jobs punctually.
• Consistent no-shows or complaints may result in penalties.

General Guidelines

• Refund Mode: All refunds will be made to the original payment method.
• Investigation Period: Up to 7 business days may be required for claim review.
• Abuse of Policy: Users found abusing return/refund policies may face account restrictions.

Contact Us

For any return/refund requests or issues:

📧 wecare@mksgroups.com

🌐 www.worldshoppy.com