2.1 Scope
This policy applies to purchases made through WorldShoppy’s e-commerce platform. Separate policies may apply to food, medicines, parcel services, and home services.
2.2 General Principles
-
Returns are allowed only where stated by the vendor or by applicable law.
-
Original invoice, tags, and packaging must be returned unless the item is faulty.
-
Customized/Personalized items, perishables, and sealed health products are non-returnable unless defective.
2.3 Faulty or Damaged Goods
-
Report damage within 48–72 hours of delivery via the app or customer support.
-
We will facilitate inspection and refund or replacement according to vendor policies.
2.4 Refund Method & Timeline
-
Refunds will be processed to the original payment method within 7–10 business days after approval.
-
For cash payments, refunds may be processed through bank transfer or store credit depending on verification.
2.5 Cancellation
-
Orders may be canceled before dispatch per service-specific rules. Cancellation after dispatch may incur charges.
2.6 Dispute Escalation
If the refund/return is disputed, escalate to customerrelations@mksgroups.com. We will investigate and respond within 7–15 business days.