Return Policy for WorldShoppy Group (MKS Group’s)

At WorldShoppy Group, we value customer satisfaction and aim to provide a seamless experience for all our clients. Please review our return policy for various services and products:

General Guidelines

1. Eligibility for Returns:

• The product must be unused, unopened, and in its original packaging.

• Returns must be initiated within 7 days of delivery for most categories.

• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items:

• Perishable goods such as food, groceries, and medicines (unless delivered damaged or incorrect).

• Customized or personalized items.

• Products marked as “non-returnable” during the purchase.

3. Conditions for Return Approval:

• Products must not show signs of use, wear, or tampering.

• For damaged or defective items, photographic evidence may be required.

Category-Specific Policies

1. E-Commerce Products

• Return Period: 7 days from delivery.

• Eligible Returns: Damaged, defective, or incorrect products.

• Refund/Replacement: Refund or exchange available upon approval of the return request.

2. Food Delivery

• Non-Returnable: Food items are non-returnable unless:

• Delivered in a damaged state.

• Wrong order received.

• Resolution: Refund or replacement of the incorrect/damaged item within 24 hours of delivery.

3. Grocery Shop

• Return Period: 2 days from delivery for non-perishable items.

• Non-Returnable: Perishable goods (e.g., fruits, vegetables, dairy) unless damaged or spoiled upon receipt.

• Resolution: Refund or replacement.

4. Parcel and Delivery Services

• Return Period: 3 days from delivery for incorrect or damaged parcels.

• Non-Returnable: Personal items or documents.

• Resolution: Refund for service fee or re-delivery at no additional cost.

5. Medicine Delivery (Pharmacy)

• Non-Returnable: Medicines and medical devices due to safety and health regulations unless:

• Wrong product delivered.

• Expired items received.

• Resolution: Replacement or refund within 24 hours of delivery.

6. Home Services

• Cancellation/Rescheduling: Can be requested at least 24 hours before the scheduled service.

• Service Refunds:

• Refunds provided if service was not delivered as promised.

• Partial refunds for unsatisfactory services based on investigation.

Process for Returns and Refunds

1. Initiate a Request: Contact our customer support team via email or phone with order details.

2. Inspection: The item/service will be inspected to verify eligibility for return or refund.

3. Resolution:

• Refunds will be processed within 7-10 business days.

• Replacements will be dispatched within 3-5 business days, subject to stock availability.

Contact Us

For any questions or to initiate a return, please reach out to:

Email: customerrelation@mksgroups.com

Working Hours: Monday to Saturday, 9 AM - 6 PM

Thank you for choosing WorldShoppy Group. We are committed to ensuring your satisfaction.