Return & Refund Policy
Worldshoppy Group of MKS Groups
At Worldshoppy, we strive to ensure customer satisfaction across all our services—from e-commerce and grocery to food delivery, pharmacy, parcels, and home services. This Return & Refund Policy explains your rights and responsibilities as a consumer or seller and outlines how refunds and returns are handled across our platforms.
1. E-Commerce (Non-Food Products)
For Consumers:
Returns accepted within 7 days of delivery for:
Damaged, defective, or wrong items.
Items significantly different from the description.
Item must be unused, in original packaging with all accessories.
Refunds processed within 5-7 working days after return pickup.
Non-Returnable Items:
Personalized, perishable, or hygiene-related products.
For Shop Owners:
Ensure accurate product listings and safe packaging.
Repeated return complaints may lead to account review or suspension.
2. Grocery & Food Delivery
For Consumers:
No returns or refunds for:
Fresh groceries, dairy, meat, and cooked food due to hygiene and perishability.
Partial refunds or replacements possible for:
Expired, spoiled, or wrong items delivered.
Must be reported within 2 hours of delivery with photo evidence.
For Shop Owners:
Maintain product freshness and accurate order dispatch.
Consistent complaints may affect seller privileges.
3. Parcel & Delivery Services
For Senders:
Cancellation allowed before dispatch only.
No refunds for:
Delays caused by incorrect addresses or recipient unavailability.
For Receivers:
Report parcel tampering or damage within 24 hours of receipt.
Refund Eligibility:
Lost or undelivered parcels (after internal investigation).
4. Pharmacy & Medicine Delivery
For Consumers:
No returns for:
Opened, used, or temperature-sensitive medicines.
Returns allowed only if:
Wrong medicine delivered.
Damaged packaging or expired product.
Must report within 24 hours with photos and prescription.
For Pharmacy Owners:
Ensure prescriptions are validated.
Maintain cold-chain and expiry verification.
5. Home Services (Cleaning, Repairs, etc.)
For Consumers:
Full refund if:
Service canceled 12 hours before scheduled time.
Partial refund (up to 50%) if:
Service canceled within 12 hours before the appointment.
No refund for:
Completed services unless proven unsatisfactory (with evidence).
For Service Providers:
Must attend scheduled jobs punctually.
Consistent no-shows or complaints may result in penalties.
General Guidelines
Refund Mode: All refunds will be made to the original payment method.
Investigation Period: Up to 7 business days may be required for claim review.
Abuse of Policy: Users found abusing return/refund policies may face account restrictions.
Contact Us
For any return/refund requests or issues:
📧 wecare@mksgroups.com
🌐 www.worldshoppy.com
