Terms and Conditions

WorldShoppy Group

(A Subsidiary of MKS Group)

Effective Date: 20/07/2025

Welcome to WorldShoppy Group. These Terms and Conditions ("Terms") govern your use of our e-commerce, food delivery, parcel delivery, medicine delivery, pharmacy, and home services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. General Terms

1.1 Company Ownership

WorldShoppy Group is owned and operated by MKS Group.

1.2 Scope of Services

Our services include e-commerce, food delivery, parcel delivery, medicine and pharmacy delivery, and home services.

2. Eligibility

2.1 User Requirements

You must be at least 18 years old or have parental/guardian consent to use our services.
You agree to provide accurate and complete information during registration or checkout.
 

2.2 Prohibited Use

You may not use our services for illegal purposes or to violate any local, state, or national laws.

3. E-Commerce Services

3.1 Product Listings

Products listed on the platform are sourced from third-party vendors.
We strive for accuracy but do not guarantee that all product descriptions, pricing, or availability will be error-free.
 
3.2 Payments

Payments must be made through our secure payment gateway.
In the event of a failed transaction, WorldShoppy is not liable for bank or payment gateway errors.
 
3.3 Returns and Refunds

Returns are accepted based on product type and condition, as outlined in our Return Policy.
Refunds are processed within the timeframes specified on our platform.
 
4. Food Delivery Services

4.1 Order Fulfillment

Orders are fulfilled by partnered restaurants and food establishments.
WorldShoppy is not liable for food preparation, quality, or allergens.
 
4.2 Delivery Timelines

Estimated delivery times are provided but may vary due to traffic, weather, or unforeseen circumstances.
 
4.3 Customer Responsibility

Customers must ensure someone is available to receive the order at the delivery location.
 
5. Parcel Delivery Services

5.1 Packaging Responsibility

Senders must ensure parcels are securely packaged.
WorldShoppy is not liable for damages caused by inadequate packaging.
 
5.2 Prohibited Items

The shipment of illegal, hazardous, or restricted items is strictly prohibited.
 

5.3 Delivery Delays

Delivery timelines are estimates and may be affected by external factors. Compensation for delays is subject to our Delivery Policy.
 
6. Medicine Delivery and Pharmacy Services

6.1 Prescription Requirement

Prescription medicines will only be delivered upon receipt of a valid prescription.
 

6.2 Regulatory Compliance

We partner with licensed pharmacies to ensure product authenticity and quality.
 

6.3 Storage and Handling

Medicines are stored and delivered following industry best practices. However, WorldShoppy is not liable for improper use or storage after delivery.
 
7. Home Services

7.1 Service Providers

Home services are delivered by independent, verified professionals.
WorldShoppy is not directly responsible for the quality of work but facilitates dispute resolution when necessary.
 
7.2 Customer Obligations

Customers must provide accurate service requirements during booking.
Any misuse of services will result in termination of service.
 

8. Pricing and Payments

8.1 Price Changes

Prices listed on our platform are subject to change without notice.
8.2 Taxes
Prices may include applicable taxes, and customers are responsible for ensuring payment.
 
9. Cancellation and Refunds

9.1 Cancellations by Customer

Orders or bookings can be canceled per the specific service cancellation policy.
9.2 Refund Policy
Refunds are processed as per the refund terms for each service and may take up to 7–10 business days.
 

10. Intellectual Property

All content on the WorldShoppy platform, including trademarks, logos, and text, is the property of WorldShoppy Group and protected by intellectual property laws.
 

11. Limitation of Liability

WorldShoppy Group is not liable for:

Delays caused by third-party vendors, logistics, or unforeseen circumstances.
Quality issues originating from third-party vendors or partners.
Indirect, incidental, or consequential damages resulting from the use of our services.
 
12. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which ensures confidentiality and compliance with applicable laws.

13. Dispute Resolution

Any disputes shall first be resolved through mediation with our customer support team. If unresolved, disputes will be subject to the jurisdiction of Law.
 

14. Modification of Terms

WorldShoppy Group reserves the right to modify these Terms at any time. Users will be notified of significant changes, and continued use of our services constitutes acceptance of the updated Terms.

15. Contact Information

For questions or concerns, contact:

WorldShoppy Group

Customer Support: wecare@mksgroups.com

Website: https://worldshoppy.com