Terms and Conditions
WorldShoppy Group
(A Subsidiary of MKS Group)
Effective Date: December 28, 2024
Welcome to WorldShoppy Group. These Terms and Conditions (“Terms”) govern your access to and use of our e-commerce, food delivery, parcel delivery, medicine delivery, pharmacy, and home services. By using our platform, you agree to comply with these Terms. If you do not agree, please refrain from using our services.
1. General Terms
1.1 Ownership
WorldShoppy Group is owned and operated by MKS Group.
1.2 Scope of Services
We provide e-commerce, food delivery, parcel delivery, medicine and pharmacy delivery, and home services.
2. User Eligibility
2.1 Requirements
• Users must be at least 18 years old or have parental/guardian consent.
• All information provided during registration or checkout must be accurate and complete.
2.2 Prohibited Activities
Users may not use our platform for illegal activities or violations of local, state, or national laws.
3. E-Commerce Services
3.1 Product Listings
• Products are sourced from third-party vendors.
• While we strive for accuracy, we do not guarantee error-free product descriptions, pricing, or availability.
3.2 Payments
• Payments must be processed through our secure payment gateway.
• WorldShoppy is not responsible for failed transactions caused by bank or gateway errors.
Transaction Charges via PayU Money:
• Platform Fee: 0.4%
• Credit/Debit Card Charges: 2%
(Note: These charges are standard for e-commerce transactions.)
3.3 Returns & Refunds
• Returns are accepted based on product type and condition, as per our Return Policy.
• Refunds are processed within the specified timeframes mentioned on our platform.
4. Food Delivery Services
4.1 Order Processing
• Orders are prepared and fulfilled by partnered restaurants and food providers.
• WorldShoppy is not responsible for food quality, preparation, or allergens.
4.2 Delivery Times
• Estimated delivery times may vary due to traffic, weather, or unforeseen delays.
4.3 Customer Responsibilities
• Customers must ensure someone is available to receive their orders at the designated delivery location.
5. Parcel Delivery Services
5.1 Packaging Responsibility
• Senders must ensure parcels are securely packaged.
• WorldShoppy is not liable for damages caused by inadequate packaging.
5.2 Prohibited Shipments
• Illegal, hazardous, or restricted items are strictly prohibited.
5.3 Delivery Delays
• Delivery timelines are estimates and may be affected by external factors. Compensation for delays is subject to our Delivery Policy.
6. Medicine Delivery & Pharmacy Services
6.1 Prescription Requirement
• Prescription medicines will only be delivered upon submission of a valid prescription.
6.2 Regulatory Compliance
• We collaborate with licensed pharmacies to ensure authenticity and quality.
6.3 Storage & Handling
• Medicines are stored and delivered under industry best practices. WorldShoppy is not liable for improper storage or misuse after delivery.
7. Home Services
7.1 Service Providers
• Home services are provided by independent, verified professionals.
• While we facilitate service bookings, WorldShoppy is not directly responsible for service quality but assists with dispute resolution when needed.
7.2 Customer Responsibilities
• Customers must provide accurate service requirements at the time of booking.
• Misuse of services may result in service termination.
8. Pricing & Payments
8.1 Price Changes
• Prices on the platform are subject to change without prior notice.
8.2 Taxes
• Prices may include applicable taxes, which the customer is responsible for paying.
9. Cancellations & Refunds
9.1 Customer Cancellations
• Orders or service bookings can be canceled as per the cancellation policy specific to each service.
9.2 Refund Policy
• Refunds are processed as per the service-specific refund terms and may take 7–10 business days.
10. Intellectual Property
• All content, trademarks, logos, and text on the WorldShoppy platform are the property of WorldShoppy Group and protected under intellectual property laws.
11. Limitation of Liability
WorldShoppy Group is not liable for:
• Delays caused by third-party vendors, logistics partners, or unforeseen circumstances.
• Product or service quality issues originating from third-party vendors.
• Any indirect, incidental, or consequential damages arising from the use of our services.
12. Privacy Policy
Your personal information is managed in accordance with our Privacy Policy, ensuring confidentiality and compliance with relevant data protection laws.
13. Dispute Resolution
• Disputes will first be addressed through mediation with our customer support team.
• If unresolved, disputes will be subject to the jurisdiction of [Insert Jurisdiction].
14. Modification of Terms
• WorldShoppy Group reserves the right to update these Terms at any time.
• Users will be notified of significant changes, and continued use of the platform implies acceptance of the revised Terms.
15. Contact Information
For inquiries or support, contact:
WorldShoppy Group
Email: [customerrelations@mksgroups.com]
Website: [https://worldshoppy.mksgroups.com]
By using our services, you agree to these Terms and Conditions. Thank you for choosing WorldShoppy Group.
