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Terms and condition

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Terms & Conditions

Effective Date: [07-08-2026]

Last Updated: [07-08-2026]

1. Introduction

Welcome to Worldshoppy, a digital commerce platform owned and operated by MKS GROUPS ("Worldshoppy", "Company", "we", "our", or "us").

Worldshoppy is a comprehensive digital marketplace designed to connect customers, businesses, vendors, service providers, delivery partners, and other participants through a unified online ecosystem. Our platform enables users to purchase products, order groceries, food, medicines, send parcels, book local services, and access various digital commerce solutions.

These Terms and Conditions ("Terms") govern your access to and use of the Worldshoppy website, mobile applications, APIs, seller portals, delivery partner portals, and all related services available through:

Website:
https://worldshoppy.com

By accessing, browsing, registering, purchasing, selling, or otherwise using any Worldshoppy service, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

If you do not agree with any provision of these Terms, you must immediately discontinue using the Platform.

These Terms constitute a legally binding agreement between you and MKS GROUPS.

2. Definitions

For the purposes of these Terms, the following words shall have the meanings assigned below unless the context otherwise requires.

Platform

Means the Worldshoppy website, mobile applications, APIs, seller panel, delivery partner application, service provider portal, and all associated software and services.

Company

Means MKS GROUPS, the owner and operator of Worldshoppy.

Worldshoppy

Means the digital commerce ecosystem operated by MKS GROUPS.

User

Any individual or legal entity who accesses or uses the Platform.

Customer

A registered or guest user who purchases products or services through the Platform.

Vendor

Any business, retailer, manufacturer, wholesaler, distributor, merchant, or seller who lists products for sale through Worldshoppy.

Service Provider

An individual or organization providing services through the Platform.

Delivery Partner

A registered person or organization responsible for delivering products, parcels, groceries, food, medicines, or any other items.

Merchant

Any registered commercial entity conducting business through Worldshoppy.

Content

Includes text, graphics, images, videos, logos, trademarks, software, data, advertisements, product information, reviews, ratings, documents, and other materials available on the Platform.

Order

Any request placed by a Customer for purchasing products or services.

Product

Any physical, digital, or virtual item listed on the Platform.

Service

Any service offered through Worldshoppy including delivery, installation, repair, maintenance, consultation, booking, or digital services.

Wallet

The digital payment wallet or stored value account provided by Worldshoppy where applicable.

Rewards

Promotional credits, cashback, coupons, loyalty points, referral bonuses, or incentives issued by Worldshoppy.

3. Acceptance of Terms

By using the Platform, you represent and warrant that:

  • You are legally competent to enter into a binding agreement.
  • You are at least eighteen (18) years of age or are using the Platform under the supervision of a parent or legal guardian.
  • All information provided during registration or use of the Platform is true, complete, accurate, and current.
  • You will comply with all applicable laws, regulations, and policies while using the Platform.
  • You will not use the Platform for any unlawful, fraudulent, harmful, or prohibited purpose.
  • You understand that continued use of the Platform constitutes acceptance of these Terms and any future modifications.

Worldshoppy reserves the right to refuse access, suspend services, or terminate accounts for users who violate these Terms.

4. Eligibility

To use Worldshoppy, you must satisfy the following eligibility requirements:

  • Be legally capable of entering into contracts under applicable laws.
  • Provide valid and accurate registration information.
  • Maintain a valid email address and mobile number.
  • Not have been previously suspended or permanently removed from Worldshoppy.
  • Comply with all applicable national, state, and local laws.

Business entities registering as Vendors, Service Providers, or Delivery Partners must possess all applicable registrations, licenses, permits, GST registration (where required), and other statutory approvals necessary to conduct their business.

Worldshoppy reserves the right to verify eligibility at any time.

5. Modification of Terms

Worldshoppy reserves the right to modify, update, amend, replace, or remove any provision of these Terms at any time without prior notice.

Updated Terms shall become effective immediately upon publication on the Platform unless otherwise specified.

Your continued use of Worldshoppy following any modifications constitutes your acceptance of the revised Terms.

If you disagree with any changes, you must discontinue use of the Platform.

6. Platform Availability

While Worldshoppy strives to provide uninterrupted service, we do not guarantee that the Platform will always be available without interruption.

Services may occasionally be unavailable due to:

  • System maintenance
  • Security updates
  • Software upgrades
  • Hardware failures
  • Internet outages
  • Natural disasters
  • Government restrictions
  • Cybersecurity incidents
  • Force majeure events
  • Third-party service disruptions

Worldshoppy shall not be liable for any losses arising from temporary interruptions or unavailability of the Platform.

7. Contact Information

For questions regarding these Terms and Conditions, users may contact us through:

Worldshoppy

Owned & Operated by MKS GROUPS

Website
https://worldshoppy.com

Customer Support
care@mksgroups.com

Business Hours
Monday – Saturday
09:00 AM – 06:00 PM (IST)

8. User Registration & Account

To access certain features of Worldshoppy, users may be required to create an account. By registering, you agree to provide accurate, complete, and up-to-date information at all times.

Users are solely responsible for maintaining the confidentiality of their account credentials, including passwords, one-time passwords (OTPs), verification codes, API keys, and other authentication methods.

You agree that:

  • All information submitted during registration is accurate and truthful.
  • You will promptly update your account information whenever changes occur.
  • You will maintain only one personal account unless expressly authorized by Worldshoppy.
  • You will not impersonate another individual, business, or organization.
  • You will not create fake, fraudulent, or misleading accounts.
  • You will not use automated software, bots, scripts, or artificial methods to create or operate accounts.

Worldshoppy reserves the right to verify the identity of any user at any time.

Failure to provide accurate information may result in suspension or permanent termination of the account.

9. Account Security

Users are responsible for maintaining the security of their accounts.

You agree to:

  • Keep your password confidential.
  • Use strong passwords.
  • Enable two-factor authentication where available.
  • Immediately notify Worldshoppy of any unauthorized access.
  • Log out from shared devices.
  • Never share your OTP or verification codes.

Worldshoppy shall not be responsible for losses resulting from:

  • Weak passwords
  • Shared credentials
  • Phishing attacks
  • Malware
  • Unauthorized device access
  • User negligence

10. Identity Verification (KYC)

Worldshoppy may request identity verification for any account.

Verification may include:

  • Government-issued ID
  • PAN Card
  • Aadhaar Card (where legally permitted)
  • Passport
  • Driving License
  • GST Registration
  • Business Registration Certificate
  • Company Incorporation Documents
  • Address Proof
  • Mobile Verification
  • Email Verification
  • Bank Account Verification

Worldshoppy reserves the right to suspend or reject accounts that fail verification.

Identity verification may also be requested for security reasons even after an account has been active.

11. Customer Responsibilities

Every customer using Worldshoppy agrees to:

  • Provide accurate delivery information.
  • Ensure payment methods are valid.
  • Receive deliveries within the specified delivery time.
  • Inspect products immediately after delivery.
  • Report damaged or incorrect items promptly.
  • Use the Platform responsibly.
  • Respect delivery partners, vendors, and support staff.

Customers shall not:

  • Place fake orders.
  • Refuse deliveries without valid reason.
  • Abuse refund policies.
  • Submit false complaints.
  • Misuse promotional offers.
  • Engage in fraudulent activities.
  • Harass vendors or delivery partners.
  • Manipulate ratings or reviews.

Repeated misuse may result in permanent account suspension.

12. Seller (Vendor) Responsibilities

Every registered vendor agrees that:

  • All products listed are genuine and legally owned.
  • Product descriptions are accurate.
  • Pricing is fair and transparent.
  • Products comply with applicable laws.
  • Necessary licenses are maintained.
  • Inventory is updated regularly.
  • Orders are processed promptly.
  • Customers receive genuine products.

Vendors shall not:

  • Sell counterfeit products.
  • Sell stolen goods.
  • Sell prohibited or illegal products.
  • Manipulate prices.
  • Create fake orders.
  • Misrepresent products.
  • Misuse customer information.
  • Circumvent Worldshoppy payment systems.

Worldshoppy reserves the right to remove any listing without prior notice.

13. Delivery Partner Responsibilities

Delivery Partners agree to:

  • Handle all deliveries professionally.
  • Deliver orders safely.
  • Follow assigned routes.
  • Respect customers.
  • Verify recipient identity where required.
  • Maintain delivery standards.
  • Comply with traffic regulations.
  • Maintain valid driving licenses and insurance.

Delivery Partners shall not:

  • Open customer packages.
  • Tamper with products.
  • Delay deliveries intentionally.
  • Demand unauthorized payments.
  • Share customer information.
  • Consume food orders.
  • Deliver prohibited items.

Violation may result in immediate removal from the Platform.

14. Service Provider Responsibilities

Service Providers using Worldshoppy agree to:

  • Deliver services professionally.
  • Possess necessary qualifications and licenses.
  • Honor appointments.
  • Maintain quality standards.
  • Follow applicable laws.
  • Respect customer privacy.

Worldshoppy is not responsible for disputes arising directly between customers and service providers, except where required by applicable law.

15. Business Verification

Worldshoppy may verify businesses before approval.

Verification may include:

  • GST verification
  • Business registration
  • Shop license
  • Trade license
  • MSME registration
  • Import Export Code (IEC)
  • Bank verification
  • Address verification
  • Phone verification
  • Physical inspection (if required)

Approval is solely at the discretion of Worldshoppy.

16. Account Suspension & Termination

Worldshoppy reserves the right to suspend, restrict, or permanently terminate any account without prior notice for reasons including, but not limited to:

  • Fraud
  • Fake orders
  • Identity theft
  • Spam
  • Abuse
  • Counterfeit products
  • Illegal activities
  • Intellectual property infringement
  • Non-payment of dues
  • Chargeback abuse
  • Multiple fake accounts
  • Security threats
  • Platform manipulation
  • Violation of these Terms

Upon suspension or termination:

  • Access to the Platform may be revoked.
  • Pending orders may be canceled.
  • Wallet balances may be handled in accordance with applicable laws and platform policies.
  • Promotional credits may be forfeited.
  • Future registrations may be denied.

17. Fraud Prevention Policy

Worldshoppy maintains a zero-tolerance policy toward fraudulent activities.

Prohibited activities include:

  • Payment fraud
  • Fake reviews
  • Fake ratings
  • Fake referrals
  • Coupon abuse
  • Cashback manipulation
  • Account farming
  • Identity fraud
  • Card testing
  • OTP fraud
  • Bot activity
  • Fake seller accounts
  • Delivery fraud
  • Money laundering
  • Unauthorized access
  • Phishing
  • Chargeback fraud

Worldshoppy reserves the right to:

  • Freeze accounts
  • Hold payments pending investigation
  • Reverse fraudulent transactions where legally permissible
  • Recover financial losses through lawful means
  • Cooperate with banks, payment providers, law enforcement, and regulatory authorities
  • Initiate civil or criminal proceedings where appropriate

18. Products & Services

Worldshoppy provides a digital platform that enables customers to purchase products and services from independent vendors, merchants, manufacturers, retailers, service providers, and delivery partners.

Products and services available through the Platform may include, but are not limited to:

  • General Shopping
  • Electronics
  • Fashion
  • Home & Kitchen
  • Grocery
  • Fresh Fruits & Vegetables
  • Food Delivery
  • Restaurants
  • Pharmacy & Healthcare
  • Beauty & Personal Care
  • Baby Products
  • Pet Supplies
  • Parcel Delivery
  • Local Services
  • Digital Products
  • Gift Items
  • Subscription Services
  • Smart Home Products
  • Solar Products
  • Automotive Products
  • Office Supplies
  • Educational Products
  • Business Solutions
  • Any future services introduced by Worldshoppy

Availability may vary by location.

19. Product Information

Worldshoppy strives to ensure that all product information displayed on the Platform is accurate and up to date.

However, product information including:

  • Images
  • Colours
  • Specifications
  • Dimensions
  • Availability
  • Features
  • Ingredients
  • Packaging
  • Warranty
  • Technical Information

may differ slightly from the actual product due to:

  • Manufacturer updates
  • Packaging revisions
  • Display settings
  • Lighting conditions
  • Photography
  • Human error

Product images are for illustration purposes only unless specifically stated otherwise.

Customers are encouraged to review the full product description before placing an order.

20. Pricing

All prices displayed on Worldshoppy are determined by individual sellers or by Worldshoppy where applicable.

Prices may change at any time without prior notice due to:

  • Vendor price updates
  • Market fluctuations
  • Taxes
  • Government regulations
  • Promotional campaigns
  • Currency variations
  • Supply chain costs

The price displayed at the time an order is successfully placed shall generally apply to that order unless the order is canceled due to a pricing error or other lawful reason.

Worldshoppy reserves the right to correct obvious pricing errors.

21. Taxes

Applicable taxes including GST and other statutory taxes shall be calculated in accordance with applicable laws.

Customers agree to pay all applicable taxes associated with their purchases.

Vendors are solely responsible for:

  • GST compliance
  • Tax invoices
  • Tax filings
  • Business registrations
  • Regulatory compliance

Worldshoppy shall not be responsible for a Vendor's tax obligations unless otherwise required by law.

22. Order Placement

By placing an order, the Customer confirms that:

  • The information provided is accurate.
  • Payment information is valid.
  • The order is genuine.
  • The purchase is for lawful purposes.
  • The Customer agrees to these Terms.

An order confirmation email, SMS, or in-app notification acknowledges receipt of the order but does not necessarily constitute acceptance of the order.

23. Order Acceptance

Worldshoppy or the Vendor reserves the right to accept, reject, or cancel any order before dispatch for reasons including, but not limited to:

  • Product unavailability
  • Incorrect pricing
  • Fraud detection
  • Payment failure
  • Regulatory restrictions
  • Delivery limitations
  • Duplicate orders
  • Technical issues
  • Inventory mismatch
  • Suspected misuse

If an order is canceled before fulfillment and payment has been successfully captured, eligible refunds will generally be processed in accordance with the applicable Refund Policy and payment provider timelines.

24. Payment Methods

Worldshoppy may support multiple payment options, including:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (where available)
  • Gift Cards
  • Store Credits
  • EMI Options
  • BNPL (Buy Now Pay Later)
  • Bank Transfers
  • Corporate Payments

Availability depends on the user's location, seller participation, and payment provider support.

Worldshoppy reserves the right to add or remove payment methods at any time.

25. Payment Security

Worldshoppy partners with trusted payment service providers to process transactions securely.

Payment information is encrypted and processed through secure payment gateways.

Worldshoppy does not intentionally store complete payment card information unless required by applicable regulations and supported by compliant payment providers.

Users remain responsible for protecting their payment credentials.

26. Failed Transactions

A payment may fail due to:

  • Bank decline
  • Network failure
  • Insufficient balance
  • Incorrect credentials
  • Payment gateway issues
  • Technical errors
  • Security verification failures

If payment is debited but the order is not confirmed, the amount shall generally be reversed or refunded according to the payment provider's standard processing timelines.

27. Shipping & Delivery

Delivery services are subject to:

  • Location availability
  • Product availability
  • Vendor operating hours
  • Weather conditions
  • Traffic
  • Public holidays
  • Government restrictions
  • Force majeure events

Estimated delivery times are indicative only.

Worldshoppy does not guarantee delivery within a specific time unless expressly stated for a particular service.

28. Delivery Verification

Customers may be required to provide:

  • OTP verification
  • Digital signature
  • Government ID (where applicable)
  • Recipient confirmation
  • Photo confirmation (where permitted by law)

Failure to complete required verification may delay or prevent delivery.

29. Delivery Delays

Worldshoppy shall not be liable for delivery delays resulting from:

  • Natural disasters
  • Floods
  • Heavy rain
  • Traffic congestion
  • Political unrest
  • Government actions
  • Strikes
  • Vehicle breakdowns
  • Vendor delays
  • Customer unavailability
  • Incorrect addresses
  • Security incidents
  • Technical failures

Worldshoppy will make commercially reasonable efforts to keep customers informed of significant delays where practical.

30. Cancellation Policy

Customers may cancel eligible orders before dispatch or before a service begins, subject to the applicable cancellation policy for the specific product or service.

Certain categories—including customized products, perishable goods, medicines (where prohibited by law), digital products, or prepared food—may not be cancellable once processing has started.

Vendors may cancel orders due to:

  • Stock shortages
  • Pricing errors
  • Regulatory issues
  • Delivery limitations
  • Fraud concerns
  • Technical problems

Where a cancellation is initiated after payment has been successfully captured, refunds (if applicable) will be handled in accordance with the Refund Policy.

31. Return Policy

Products eligible for return must generally:

  • Be unused where applicable.
  • Be in original packaging.
  • Include all accessories and manuals.
  • Include proof of purchase.
  • Meet the return window specified for the product category.

Certain items—including perishable goods, customized products, intimate products, digital downloads, opened software, and other legally restricted categories—may not be eligible for return.

Product-specific return conditions may apply and will be displayed on the relevant product page where applicable.

32. Refund Policy

Approved refunds shall generally be processed to the original payment method, store credit, or wallet, depending on the payment method used and applicable policies.

Refund processing times may vary depending on:

  • Banks
  • Payment gateways
  • Card issuers
  • UPI providers
  • Wallet providers
  • Government holidays

Worldshoppy shall not be responsible for delays caused by financial institutions or payment processors after a valid refund has been initiated.

33. Wallet & Store Credits

Where Worldshoppy offers a wallet or store credit feature:

  • Wallet balances may only be used for eligible purchases.
  • Wallet balances have no cash value unless required by applicable law.
  • Promotional credits may carry expiry dates and usage restrictions.
  • Fraudulent activity may result in forfeiture of promotional credits.
  • Wallet balances may be suspended during fraud investigations, subject to applicable law.

34. Coupons, Promotions & Rewards

Worldshoppy may offer promotional campaigns including:

  • Coupons
  • Cashback
  • Referral Rewards
  • Loyalty Points
  • Discount Codes
  • Festival Offers
  • Membership Benefits
  • Flash Sales

Worldshoppy reserves the right to:

  • Modify or withdraw promotions.
  • Correct pricing or promotional errors.
  • Disqualify users engaging in abuse.
  • Limit participation.
  • Cancel fraudulent transactions.

Promotional benefits have no monetary value unless expressly stated.

PART 4 – MODULE SPECIFIC TERMS

35. Shopping Marketplace

Worldshoppy operates as a multi-vendor marketplace where independent vendors list products for sale.

Unless expressly stated otherwise:

  • Worldshoppy is not the manufacturer of products.
  • Product warranties are generally provided by the manufacturer or seller.
  • Product specifications are supplied by vendors.
  • Product availability may change without notice.

Customers acknowledge that purchase contracts are entered into with the respective Vendor unless Worldshoppy is identified as the seller.

36. Grocery Marketplace

Worldshoppy provides grocery delivery through registered grocery stores and supermarkets.

Products may include:

  • Fruits
  • Vegetables
  • Dairy
  • Bakery
  • Beverages
  • Frozen Foods
  • Household Essentials
  • Baby Products
  • Personal Care
  • Organic Products
  • Packaged Foods

Customers acknowledge:

  • Grocery items are perishable.
  • Product appearance may vary.
  • Weight may vary slightly.
  • Seasonal products may differ from images.
  • Availability depends on local inventory.

Substitutions may only be made where permitted by platform policy and applicable law.

37. Fresh Produce Disclaimer

Fresh fruits and vegetables are natural agricultural products.

Customers understand that:

  • Colour
  • Size
  • Shape
  • Ripeness
  • Weight

may vary naturally.

Such natural variations shall not automatically qualify as product defects.

38. Food Delivery Services

Worldshoppy enables Customers to order food from restaurants and food vendors.

Restaurants remain responsible for:

  • Food preparation
  • Food quality
  • Ingredients
  • Hygiene
  • Packaging
  • Food safety
  • Regulatory compliance

Worldshoppy acts as a technology platform facilitating ordering and delivery unless expressly identified as the food provider.

39. Food Allergies

Customers are solely responsible for reviewing:

  • Ingredients
  • Allergens
  • Nutritional information
  • Dietary restrictions

Customers with allergies should contact the restaurant before placing an order.

Worldshoppy shall not be responsible for allergic reactions arising from food prepared by third-party restaurants.

40. Restaurant Delays

Food preparation times depend upon:

  • Restaurant workload
  • Order volume
  • Kitchen capacity
  • Weather
  • Traffic
  • Delivery distance

Estimated delivery times are approximate.

41. Pharmacy Services

Worldshoppy may facilitate the purchase and delivery of medicines and healthcare products.

Certain medicines may require:

  • Valid Prescription
  • Doctor Verification
  • Pharmacist Approval
  • Government Authorization

Worldshoppy reserves the right to reject orders that do not comply with applicable pharmaceutical laws.

42. Prescription Medicines

Customers agree that:

  • Prescriptions submitted are genuine.
  • Medicines are purchased for lawful purposes.
  • Prescription medicines shall not be resold.
  • Prescription medicines shall only be used under medical supervision.

Submission of forged or altered prescriptions may result in account suspension and reporting to appropriate authorities where required by law.

43. Healthcare Disclaimer

Information available on Worldshoppy is provided for general informational purposes only and does not constitute medical advice.

Customers should always consult qualified healthcare professionals before using any medicine, supplement, or medical product.

44. Parcel Delivery Services

Worldshoppy offers parcel pickup and delivery through registered delivery partners.

Customers may send:

  • Documents
  • Gifts
  • Electronics
  • Personal Items
  • Business Parcels
  • Household Goods
  • Other lawful items

Subject to platform restrictions.

45. Prohibited Parcel Items

The following items are strictly prohibited unless expressly permitted by applicable law and Worldshoppy policies:

  • Illegal drugs
  • Narcotics
  • Weapons
  • Explosives
  • Firearms
  • Ammunition
  • Hazardous chemicals
  • Radioactive materials
  • Counterfeit currency
  • Stolen property
  • Live animals (unless specifically authorized)
  • Human remains
  • Pornographic material prohibited by law
  • Any item prohibited by applicable law

Worldshoppy reserves the right to inspect, refuse, or report suspicious shipments where legally permitted.

46. Lost or Damaged Parcels

Customers should inspect parcels immediately upon delivery.

Claims for loss or damage must generally be reported within the timeframe specified in the applicable delivery policy.

Compensation, where applicable, shall be subject to:

  • Declared value
  • Packaging condition
  • Investigation findings
  • Applicable legal requirements
  • Platform policies

47. Local Services

Worldshoppy enables customers to book services including, but not limited to:

  • Electricians
  • Plumbers
  • Carpenters
  • Cleaning
  • Painting
  • Appliance Repair
  • Home Maintenance
  • Beauty Services
  • Education
  • Consultancy
  • Professional Services

Service Providers are independent businesses and remain responsible for the quality and legality of their services.

48. Digital Products

Digital products may include:

  • Software
  • Licenses
  • Templates
  • Digital Downloads
  • E-books
  • Online Courses
  • Digital Subscriptions
  • Activation Codes

Unless otherwise stated:

  • Digital purchases are generally non-refundable after delivery or activation, except where required by applicable law.
  • Customers are responsible for ensuring device compatibility before purchase.

49. Gift Cards & Store Credits

Gift Cards issued by Worldshoppy:

  • May carry expiry dates.
  • Cannot generally be exchanged for cash unless required by law.
  • May be subject to usage restrictions.
  • May not be resold without authorization.

Worldshoppy reserves the right to deactivate fraudulently obtained Gift Cards.

50. Seller Marketplace Rules

Every Vendor agrees:

  • To sell only genuine products.
  • To maintain lawful inventory.
  • To honor accepted orders.
  • To comply with consumer protection laws.
  • To provide accurate invoices where required.
  • To maintain required licenses and registrations.

Worldshoppy may suspend vendors who fail to maintain required quality standards.

51. Seller Performance Standards

Vendors are expected to maintain:

  • Accurate inventory
  • Timely dispatch
  • Low cancellation rates
  • Quality packaging
  • Responsive customer support
  • Fair pricing
  • Compliance with applicable laws

Persistent failure to meet these standards may result in warnings, temporary restrictions, suspension, or removal from the Platform.

52. Delivery Partner Operations

Delivery Partners agree to:

  • Maintain valid identity documents.
  • Possess valid driving licenses where applicable.
  • Maintain insured vehicles where legally required.
  • Use the official Worldshoppy Delivery App.
  • Follow assigned delivery procedures.
  • Protect customer privacy.
  • Handle packages with reasonable care.

Worldshoppy may suspend or terminate Delivery Partner access for serious or repeated policy violations.

53. Service Availability

Certain modules may not be available in every city or region.

Availability depends upon:

  • Vendor presence
  • Restaurant availability
  • Pharmacy licensing
  • Delivery partner coverage
  • Government regulations
  • Technical feasibility

Worldshoppy reserves the right to add, modify, or discontinue services in any location without prior notice.

54. Future Services

Worldshoppy may introduce additional services in the future, including:

  • AI-powered shopping assistance
  • Smart home integrations
  • MKS ONEOS™ ecosystem services
  • Financial services (subject to approvals)
  • Business management tools
  • Subscription memberships
  • Warranty management
  • Logistics solutions
  • B2B marketplace features
  • International shipping
  • Additional digital services

Such services may be governed by supplemental terms that form part of these Terms and Conditions.

PART 5 – INTELLECTUAL PROPERTY, PRIVACY & PLATFORM SECURITY

55. Intellectual Property Rights

All intellectual property rights associated with the Worldshoppy Platform are the exclusive property of MKS GROUPS, its licensors, partners, or respective content owners unless expressly stated otherwise.

This includes, but is not limited to:

  • Worldshoppy® name
  • Worldshoppy Logo
  • MKS GROUPS Logo
  • MKS ONEOS™
  • Website Design
  • Mobile Applications
  • Software
  • Source Code
  • APIs
  • Databases
  • UI/UX Designs
  • Icons
  • Images
  • Graphics
  • Videos
  • Product Catalogues
  • Documentation
  • Themes
  • Artificial Intelligence Models
  • Machine Learning Systems
  • Algorithms
  • Business Logic
  • Recommendation Engines
  • Search Technology
  • Delivery Systems
  • Marketplace Architecture
  • Promotional Content
  • Marketing Materials
  • Audio
  • Animations
  • Digital Assets
  • Trademarks
  • Trade Secrets
  • Domain Names

Nothing contained within the Platform grants Users any ownership rights over Worldshoppy Intellectual Property.

56. Trademark Protection

The following names, logos, symbols, slogans and branding elements are proprietary to MKS GROUPS and/or their respective owners:

  • Worldshoppy®
  • Worldshoppy Logo
  • MKS GROUPS
  • MKS ONEOS™
  • Shop Smart. Live Better.
  • Any future registered trademarks

No User shall use these trademarks without obtaining prior written authorization from MKS GROUPS.

Unauthorized use may result in legal proceedings.

57. Copyright Protection

All Platform content including:

  • Website Design
  • Product Images
  • Software
  • Source Code
  • Mobile Applications
  • Databases
  • Text
  • Articles
  • Graphics
  • Icons
  • Videos
  • User Interface
  • Documentation

is protected under applicable copyright laws.

Users shall not:

  • Copy
  • Reproduce
  • Redistribute
  • Sell
  • Publish
  • Modify
  • Reverse Engineer
  • Decompile
  • Translate
  • Create Derivative Works

without prior written permission.

58. Software License

Worldshoppy grants Users a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for lawful personal or business purposes.

This license does not permit Users to:

  • Resell the Platform
  • Copy Software
  • Modify Applications
  • Reverse Engineer
  • Extract Source Code
  • Remove Copyright Notices
  • Build Competing Products

Violation shall automatically terminate this license.

59. User Generated Content

Users may upload:

  • Reviews
  • Ratings
  • Images
  • Videos
  • Documents
  • Comments
  • Questions
  • Product Information
  • Business Profiles

By submitting content, Users grant Worldshoppy a worldwide, royalty-free, non-exclusive license to host, display, reproduce, distribute, and use such content for operating, improving, and promoting the Platform, subject to applicable law.

Users represent that they have the necessary rights to submit such content.

60. Reviews & Ratings

Customers may leave reviews based on genuine experiences.

Reviews shall:

  • Be truthful
  • Be respectful
  • Not contain abusive language
  • Not contain false information
  • Not promote competitors
  • Not include spam
  • Not contain illegal content

Worldshoppy reserves the right to moderate, edit, hide, or remove reviews that violate these Terms.

61. Prohibited Content

Users shall not upload, publish, or distribute content that:

  • Is illegal
  • Is defamatory
  • Is abusive
  • Is obscene
  • Is hateful
  • Promotes violence
  • Promotes terrorism
  • Violates Intellectual Property rights
  • Contains malware
  • Contains viruses
  • Contains phishing links
  • Violates privacy rights
  • Contains child exploitation material
  • Violates applicable laws

Worldshoppy may remove such content without notice and report it to authorities where legally required.

62. Privacy

Worldshoppy values User privacy.

Collection, storage, processing, and sharing of personal information shall be governed by the separate Privacy Policy, which forms an integral part of these Terms.

By using the Platform, Users consent to the collection and processing of their information in accordance with the Privacy Policy and applicable laws.

63. Data Protection

Worldshoppy implements commercially reasonable technical and organizational measures to protect user data.

Security measures may include:

  • SSL Encryption
  • HTTPS
  • Encrypted Password Storage
  • Database Encryption
  • Firewalls
  • Access Controls
  • Security Monitoring
  • Audit Logs
  • Fraud Detection Systems
  • Regular Security Updates

While reasonable efforts are made to safeguard information, no online system can guarantee absolute security.

64. Artificial Intelligence Services

Worldshoppy may utilize Artificial Intelligence technologies including:

  • Product Recommendations
  • Smart Search
  • AI Chatbots
  • Customer Support
  • Business Analytics
  • Fraud Detection
  • Inventory Prediction
  • Personalized Shopping
  • Marketing Automation

AI-generated information is provided to assist users and may occasionally contain inaccuracies.

Users should independently verify important information before relying on it.

65. Cookies

Worldshoppy uses cookies and similar technologies to:

  • Improve Website Performance
  • Remember User Preferences
  • Enhance Security
  • Analyze Traffic
  • Deliver Personalized Content
  • Improve User Experience

Users may manage cookie preferences through their browser settings, though disabling cookies may affect certain platform features.

66. Platform Security

Users shall not:

  • Attempt unauthorized access
  • Hack the Platform
  • Launch denial-of-service attacks
  • Upload malware
  • Exploit security vulnerabilities
  • Circumvent authentication
  • Interfere with Platform operations
  • Scrape data without authorization
  • Use automated bots beyond permitted APIs

Violations may result in immediate suspension and legal action.

67. API Usage

Where APIs are provided by Worldshoppy:

Users agree:

  • To comply with API documentation.
  • Not to abuse rate limits.
  • Not to use APIs for unlawful purposes.
  • Not to compromise platform security.
  • Not to resell API access without authorization.

Worldshoppy reserves the right to modify, suspend, or revoke API access at any time.

68. Third-Party Services

The Platform may integrate with third-party providers, including:

  • Payment Gateways
  • Logistics Companies
  • SMS Providers
  • Email Providers
  • Cloud Services
  • Maps
  • Analytics Services
  • Social Media Platforms

Worldshoppy is not responsible for the independent policies, practices, or service availability of third-party providers.

Users should review the terms and privacy policies of such providers where applicable.

69. Confidential Information

Users shall not disclose any confidential information obtained through the Platform, including:

  • Internal Documents
  • Pricing Strategies
  • Technical Information
  • APIs
  • Source Code
  • Security Systems
  • Business Plans
  • Vendor Information
  • Customer Information

Unauthorized disclosure may result in legal action.

70. Reporting Violations

Users may report:

  • Copyright Infringement
  • Trademark Misuse
  • Fraud
  • Counterfeit Products
  • Illegal Listings
  • Security Vulnerabilities
  • Abuse
  • Privacy Concerns

Reports should be submitted to:

Email: care@mksgroups.com

Worldshoppy will review reports and take appropriate action where warranted.

PART 6 – LEGAL PROVISIONS

71. Disclaimer of Warranties

The Worldshoppy Platform and all related services are provided on an "AS IS" and "AS AVAILABLE" basis, to the fullest extent permitted by applicable law.

To the extent permitted by law, Worldshoppy makes no representation or warranty regarding:

  • Continuous availability
  • Error-free operation
  • Accuracy of information
  • Compatibility with every device
  • Uninterrupted access
  • Merchantability
  • Fitness for a particular purpose
  • Security against every possible cyber threat
  • Availability of every listed product or service

Users access and use the Platform at their own risk.

72. Limitation of Liability

To the maximum extent permitted by applicable law:

Worldshoppy, MKS GROUPS, its directors, employees, affiliates, licensors, vendors, delivery partners, agents, contractors, and representatives shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to:

  • Use of the Platform
  • Inability to access the Platform
  • Order cancellations
  • Delivery delays
  • Product defects attributable to third-party sellers or manufacturers
  • Vendor misconduct
  • Restaurant errors
  • Pharmacy errors
  • Service provider negligence
  • Data loss
  • Business interruption
  • Loss of profits
  • Cyberattacks
  • Network failures
  • Third-party service failures

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

73. User Indemnification

Users agree to indemnify, defend, and hold harmless Worldshoppy, MKS GROUPS, and their officers, directors, employees, affiliates, licensors, agents, and representatives from and against claims, liabilities, damages, losses, costs, and reasonable legal expenses arising out of or related to:

  • Violation of these Terms
  • Fraudulent activities
  • Intellectual Property infringement
  • Illegal conduct
  • Misuse of the Platform
  • False information provided by the User
  • Regulatory violations attributable to the User

74. Vendor Indemnification

Every Vendor agrees to indemnify Worldshoppy against claims arising from:

  • Counterfeit products
  • Product defects
  • Misleading product descriptions
  • Regulatory violations
  • Consumer complaints attributable to the Vendor
  • GST or tax non-compliance
  • Product liability
  • Warranty disputes

Vendors remain responsible for compliance with all applicable laws governing their products and business activities.

75. Delivery Partner Indemnification

Delivery Partners agree to be responsible for losses arising from their own:

  • Negligence
  • Fraud
  • Intentional misconduct
  • Unauthorized handling of parcels
  • Traffic law violations
  • Damage caused by improper delivery practices

76. Force Majeure

Worldshoppy shall not be liable for delays or failures caused by events beyond its reasonable control, including:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fire
  • Pandemic or epidemic
  • Government restrictions
  • War
  • Terrorist acts
  • Civil unrest
  • Internet outages
  • Power failures
  • Labour strikes
  • Transportation disruptions
  • Cybersecurity incidents
  • Cloud infrastructure failures

Affected obligations shall be suspended for the duration of the Force Majeure event, where permitted by applicable law.

77. Compliance with Laws

Users, Vendors, Delivery Partners, and Service Providers agree to comply with all applicable laws, regulations, and governmental requirements, including but not limited to:

  • Consumer protection laws
  • Information technology laws
  • Tax laws
  • Intellectual Property laws
  • Labour laws
  • Environmental laws
  • Food safety regulations
  • Pharmacy regulations
  • Data protection laws

Each participant is responsible for ensuring their own legal compliance.

78. Electronic Communications

By using Worldshoppy, Users consent to receive electronic communications, including:

  • Emails
  • SMS
  • WhatsApp messages (where applicable)
  • Push Notifications
  • In-App Messages
  • OTP Verification
  • Transaction Notifications
  • Promotional Communications (subject to applicable consent requirements)

Users may opt out of promotional communications where such an option is provided. Transactional and security-related communications may still be sent as necessary.

79. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India, without regard to conflict-of-law principles.

80. Dispute Resolution

Worldshoppy encourages Users to first contact Customer Support to resolve any concerns.

If a dispute cannot be resolved through good-faith discussions, the parties may pursue mediation, arbitration, or legal proceedings in accordance with applicable law and any mandatory consumer rights.

Nothing in these Terms limits any rights that cannot legally be waived under applicable law.

81. Jurisdiction

Subject to applicable law and any agreed dispute resolution process, courts having jurisdiction over the place where MKS GROUPS has its principal place of business shall have jurisdiction over disputes arising from these Terms.

82. Severability

If any provision of these Terms is determined by a court or competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

83. Waiver

Failure by Worldshoppy to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

Any waiver must be in writing and signed by an authorized representative of MKS GROUPS.

84. Assignment

Worldshoppy may assign, transfer, or delegate its rights and obligations under these Terms as part of a merger, acquisition, corporate restructuring, or sale of assets, subject to applicable law.

Users may not assign or transfer their rights or obligations without prior written consent from Worldshoppy.

85. Survival

The following provisions shall survive termination or expiration of these Terms where applicable:

  • Intellectual Property
  • Privacy
  • Confidentiality
  • Limitation of Liability
  • Indemnification
  • Governing Law
  • Dispute Resolution
  • Payment Obligations
  • Fraud Investigations

86. Entire Agreement

These Terms, together with any policies referenced herein (such as the Privacy Policy, Refund Policy, Shipping Policy, Seller Policy, and other applicable policies), constitute the entire agreement between the User and Worldshoppy regarding use of the Platform.

87. Changes to Services

Worldshoppy reserves the right to:

  • Add new services
  • Modify existing services
  • Suspend features
  • Remove products
  • Introduce new technologies
  • Change platform design
  • Improve security
  • Launch new business modules

Such changes may occur without prior notice unless otherwise required by applicable law.

88. Contact Information

For questions regarding these Terms and Conditions, please contact:

Worldshoppy

Owned & Operated by MKS GROUPS

Website

https://worldshoppy.com

Customer Support Email

care@mksgroups.com

89. Acceptance

By accessing, browsing, registering, purchasing, selling, delivering, listing products, providing services, or otherwise using the Worldshoppy Platform, you acknowledge that:

  • You have read these Terms and Conditions.
  • You understand your rights and obligations.
  • You agree to comply with these Terms.
  • You consent to the collection and processing of your information in accordance with the applicable Privacy Policy.
  • You accept any additional policies that apply to the services you use.

If you do not agree to these Terms, you must discontinue use of the Platform.