Policy Document for WorldShoppy Group

(A Subsidiary of MKS Group)

1. Introduction

WorldShoppy Group, a venture of MKS Group, provides comprehensive services including e-commerce, food delivery, parcel delivery, medicine delivery and pharmacy services, home services, and industry manpower solutions. This document outlines our policies to ensure transparency, customer satisfaction, and operational excellence.

2. Scope of Policy

This policy governs all operations under the WorldShoppy Group, including:

• E-commerce Services: Online retail for products and services.
• Food Shop and Delivery: Delivering food from restaurants, cafes, and cloud kitchens.
• Parcel Delivery Services: Secure and timely delivery of parcels.
• Medicine Delivery and Pharmacy Services: Delivery of prescription and non-prescription medicines.
• Home Services: On-demand home services such as cleaning, repairs, and installations.
• Industry Manpower Services: Providing skilled and unskilled manpower for industrial and corporate requirements.

3. General Principles

• Customer Commitment: Prioritize customer satisfaction through reliable, high-quality services.
• Operational Excellence: Maintain efficiency, accuracy, and professionalism in all services.
• Compliance: Adhere to all applicable local laws, industry standards, and ethical practices.
• Sustainability: Promote eco-friendly and socially responsible practices in operations.

4. E-Commerce Policies

4.1 Product Listing and Quality

• Vendors must ensure all listed products meet quality and safety standards.
• Accurate descriptions, images, and specifications are mandatory.

4.2 Payment and Refunds

• Secure payment methods are provided for customer safety.
• Refunds and exchanges are processed promptly in compliance with the return policy.

4.3 Customer Data Privacy

• Customer information will be handled with strict confidentiality.
• Data protection laws such as GDPR or equivalent local regulations are adhered to.

5. Food Shop and Delivery Policies

5.1 Restaurant Partnership

• Partner only with licensed and hygienic establishments.
• Regular audits of food preparation and safety practices are conducted.

5.2 Delivery Standards

• Ensure food is delivered fresh, intact, and on time.
• Delivery personnel must follow hygiene and safety protocols.

5.3 Feedback Mechanism

• Customers are encouraged to provide feedback to enhance service quality.

6. Parcel Delivery Policies

6.1 Handling and Security

• Parcels are securely handled to prevent damage or loss.
• Insurance options are available for high-value shipments.

6.2 Timeliness

• Deliveries are completed within promised timeframes.
• Customers are notified of any delays or issues.

7. Medicine Delivery and Pharmacy Policies

7.1 Regulatory Compliance

• Prescription medicines are delivered only after verifying valid prescriptions.
• Partner exclusively with licensed pharmacies.

7.2 Delivery Standards

• Ensure proper storage and handling, including temperature-sensitive medicines.

7.3 Privacy Protection

• Maintain confidentiality of customer medical information.

8. Home Services Policies

8.1 Service Quality

• Service providers undergo background checks and training to ensure safety and quality.
• Only certified professionals are engaged for specialized tasks.

8.2 Booking and Payments

• Transparent pricing and a seamless booking process are ensured.

8.3 Customer Support

• Dedicated support is available for cancellations, rescheduling, or disputes.

9. Industry Manpower Services Policies

9.1 Workforce Management

• Supply skilled, semi-skilled, and unskilled manpower as per client requirements.
• Ensure all personnel are adequately trained and meet industry standards.

9.2 Contractual Compliance

• Adhere to labor laws and regulations governing employment and safety.
• Provide fair compensation and working conditions for all deployed workers.

9.3 Client Engagement

• Regular communication with clients to ensure manpower aligns with operational needs.

10. Customer Rights and Responsibilities

10.1 Customer Rights

• Access high-quality services and support.
• Expect transparency in pricing, delivery timelines, and service quality.
• Secure handling of personal and transactional data.

10.2 Customer Responsibilities

• Provide accurate information while placing orders or requesting services.
• Adhere to payment terms and conditions.
• Report any issues or grievances promptly for resolution.

11. Employee and Partner Guidelines

11.1 Code of Conduct

• Uphold integrity, professionalism, and respect in all interactions.
• Comply with internal policies and legal requirements.

11.2 Training and Development

• Employees and partners must participate in regular training programs.
• Continuously update skills to align with operational standards.

12. Dispute Resolution

WorldShoppy Group values amicable dispute resolution. Customers, vendors, or partners may escalate unresolved issues to a dedicated grievance team. Legal disputes will be resolved under the jurisdiction of the operating region.

13. Policy Updates

This policy is subject to periodic review and updates. Changes will be communicated to all stakeholders through appropriate channels.

14. Contact Information

WorldShoppy Group (MKS Group Subsidiary)

Customer Support: wecare@mksgroups.com

Website:https://worldshoppy.com

Effective Date: 20/07/2025

Version: 3.0