Shipping Policy
WorldShoppy Group
(A Division of MKS Group)
At WorldShoppy Group, we are committed to providing a seamless and reliable shipping experience for all our customers, including e-commerce businesses, food shop owners and consumers, grocery shop owners and consumers, parcel delivery clients, medicine delivery customers, pharmacies, and home service providers.
This policy outlines the terms and conditions related to shipping across our diverse range of services.
1. General Shipping Terms
1.1 Service Areas:
We deliver within the specified regions, as listed on our platform. Availability may vary based on location and type of service.
1.2 Order Processing:
Orders are processed once payment is confirmed. Processing times may vary based on product category:
• E-commerce & Parcel Deliveries: 1-2 business days.
• Food & Grocery Deliveries: Same-day delivery for orders placed before the cutoff time.
• Medicine & Pharmacy Deliveries: Priority delivery within 2-4 hours for urgent items.
• Home Services: Scheduled as per customer convenience.
1.3 Delivery Hours:
Deliveries are made between 9:00 AM to 6:00 PM, Monday to Sunday. Exceptions may apply for urgent deliveries like medicines.
1.4 Shipping Charges:
Shipping fees depend on order size, delivery distance, and service type. Clear pricing details are provided at checkout.
2. Specific Policies by Service
2.1 E-commerce Orders
• Packaging: Secure packaging to ensure safe delivery of products.
• Tracking: Real-time tracking available for all orders.
• Returns: Follow the return policy outlined on the product page. Return shipping fees may apply.
2.2 Food Shop Deliveries
• Freshness Guarantee: All food items are delivered fresh and properly packed.
• Cancellation: Cancellations are allowed within 10 minutes of order placement.
2.3 Grocery Deliveries
• Perishable Items: Special care is taken to maintain the freshness of perishable goods during transit.
• Substitutions: In case of unavailability, substitutes will be provided with prior approval from the customer.
2.4 Parcel Services
• Size and Weight Limitations: Parcel dimensions and weight should align with the guidelines specified on our platform.
• Insurance: Optional parcel insurance is available for high-value items.
2.5 Medicine and Pharmacy Deliveries
• Priority Delivery: Urgent medicines are delivered within 2-4 hours.
• Prescriptions: Prescription-based medicines require a valid prescription to be uploaded during checkout.
• Cold Chain Compliance: Temperature-sensitive medicines are transported with necessary precautions.
2.6 Home Services
• Service Equipment: Required tools and equipment are delivered along with the assigned service provider.
• Timely Arrival: Our team ensures timely arrival as per the confirmed schedule.
3. Delivery Issues
3.1 Delays:
While we strive for timely deliveries, delays may occur due to unforeseen circumstances (e.g., weather, traffic, or other external factors). We will notify customers promptly in such cases.
3.2 Failed Delivery Attempts:
If delivery is unsuccessful due to the customer being unavailable, a second attempt may incur additional charges.
3.3 Damaged or Missing Items:
Report any damaged or missing items within 24 hours of delivery for resolution.
4. Customer Responsibilities
• Provide accurate delivery addresses and contact information.
• Be available at the scheduled delivery time.
• Ensure prescriptions are valid for medicine orders.
5. Contact Us
For questions or concerns regarding our shipping policy, please contact us:
Email: customerrelation@mksgroups.com
Address: Panicha Vilai, Devicode, Udayamarthandam PO
This shipping policy is subject to updates. Please review it regularly for any changes.
Effective Date: [05-01-2025]
