Shipping & Delivery Policy
Effective Date: [07-08-2026]
Last Updated: [07-08-2026]
1. Introduction
Welcome to Worldshoppy, a digital commerce platform owned and operated by MKS GROUPS ("Worldshoppy", "Company", "we", "our", or "us").
This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered through the Worldshoppy Platform.
By placing an order through Worldshoppy, you agree to this Shipping & Delivery Policy.
2. Scope
This policy applies to all eligible products and services available through Worldshoppy, including:
- Shopping Marketplace
- Grocery Delivery
- Food Delivery
- Pharmacy
- Parcel Delivery
- Local Services (where applicable)
- Future Logistics Services
3. Delivery Coverage
Worldshoppy continuously expands its delivery network.
Delivery availability depends on:
- Customer location
- Vendor location
- Delivery partner availability
- Serviceable PIN code
- Government regulations
Some products or services may not be available in every region.
4. Shipping Charges
Shipping charges may vary based on:
- Delivery location
- Distance
- Product weight
- Product dimensions
- Delivery speed
- Vendor policies
- Promotional offers
- Subscription benefits
Applicable shipping charges will be displayed before order confirmation.
5. Free Shipping
Worldshoppy may offer free shipping under certain conditions, including:
- Minimum order value
- Promotional campaigns
- Membership plans
- Vendor-specific offers
- Festival sales
Eligibility may vary by product, vendor, and location.
6. Order Processing
Orders are processed after:
- Successful payment confirmation (for prepaid orders)
- Vendor acceptance
- Stock verification
- Prescription verification (where applicable)
- Fraud screening (if required)
Processing time may vary depending on the product category and vendor.
7. Estimated Delivery Time
Estimated delivery times are indicative only and may vary based on product type and service availability.
Typical delivery targets:
- Food Delivery: 20–60 minutes
- Grocery Delivery: 30–120 minutes
- Pharmacy: 30 minutes–24 hours
- Shopping Orders: 2–7 business days
- Parcel Delivery: Same day or 1–5 business days (depending on service selected)
Delivery estimates are not guaranteed unless expressly stated.
8. Delivery Partners
Deliveries may be performed by:
- Worldshoppy Delivery Partners
- Vendor Delivery Teams
- Third-Party Logistics Providers
- Courier Companies
Worldshoppy may select the most suitable delivery method for each order.
9. Order Tracking
Customers may be able to track eligible orders through:
- Website
- Mobile App
- SMS
- Push Notifications
Tracking availability depends on the delivery service and logistics partner.
10. Delivery Attempts
Delivery Partners may make reasonable attempts to complete delivery.
If delivery cannot be completed because of:
- Customer unavailability
- Incorrect address
- Incorrect contact details
- OTP verification failure
- Access restrictions
the order may be returned, rescheduled, or cancelled according to the applicable policy.
11. Customer Responsibilities
Customers are responsible for:
- Providing an accurate delivery address
- Providing a valid contact number
- Being available during the estimated delivery window
- Completing any required OTP or identity verification
- Inspecting the order upon delivery
12. Delivery Verification
To protect customers and vendors, delivery may require:
- OTP verification
- Signature confirmation
- Government-issued ID (where legally required)
- Recipient confirmation
- Photo confirmation (where permitted by law)
13. Delivery Delays
Delivery may be delayed due to:
- Weather conditions
- Traffic congestion
- Public holidays
- Vendor delays
- High order volumes
- Vehicle breakdowns
- Government restrictions
- Security checks
- Natural disasters
- Technical issues
Worldshoppy will make reasonable efforts to notify customers of significant delays.
14. Failed Delivery
A delivery may be considered unsuccessful if:
- The customer cannot be contacted
- The address is incorrect
- Access is denied
- Delivery verification cannot be completed
- The customer refuses delivery without a valid reason
Further delivery attempts or cancellation may occur according to the applicable service policy.
15. Damaged Shipments
Customers should inspect packages upon delivery.
If a shipment appears:
- Damaged
- Tampered with
- Opened
- Leaking
- Incomplete
the customer should:
- Notify the delivery partner immediately (where possible).
- Capture photographs if appropriate.
- Report the issue through the Worldshoppy support channels within the applicable reporting period.
Claims will be reviewed in accordance with the Refund & Return Policy.
16. Lost Shipments
If a shipment is confirmed as lost before delivery, Worldshoppy will work with the Vendor and logistics provider to determine an appropriate resolution, which may include replacement or refund where applicable.
Investigations may be required before a final decision is made.
17. Grocery Delivery
Grocery deliveries are subject to:
- Product freshness
- Store availability
- Inventory changes
- Delivery timing
Minor variations in weight, size, or packaging of fresh produce may occur due to the nature of agricultural products.
18. Food Delivery
Food delivery begins once the restaurant accepts the order.
Customers should be available during the estimated delivery window to ensure food quality and timely receipt.
19. Pharmacy Delivery
Prescription medicines may require:
- Prescription verification
- Identity verification
- Adult recipient confirmation (where required)
Delivery may be refused if legal or safety requirements cannot be met.
20. Parcel Delivery
Customers must ensure that parcels:
- Are securely packaged
- Contain only lawful items
- Do not include prohibited goods
- Have accurate sender and recipient details
Worldshoppy reserves the right to refuse shipments that violate applicable laws or platform policies.
21. Risk & Ownership
Unless otherwise stated, the risk of loss or damage generally transfers to the customer upon successful delivery and acceptance of the order.
Ownership of products transfers in accordance with applicable law and after full payment has been received, where applicable.
22. Force Majeure
Worldshoppy shall not be responsible for delivery delays or failures caused by circumstances beyond its reasonable control, including:
- Floods
- Earthquakes
- Fire
- Pandemic
- War
- Civil unrest
- Government restrictions
- Internet outages
- Transportation disruptions
- Power failures
- Severe weather
- Other force majeure events
23. International Shipping
International shipping, if offered, will be subject to:
- Customs regulations
- Import duties
- Local taxes
- Destination country restrictions
- International courier policies
Customers are responsible for any applicable import duties, taxes, or customs fees unless otherwise stated.
24. Policy Updates
Worldshoppy reserves the right to modify this Shipping & Delivery Policy at any time.
The updated version will be published on the Platform with the revised "Last Updated" date.
Continued use of the Platform constitutes acceptance of the updated policy.
25. Contact Information
For shipping and delivery inquiries, please contact:
Worldshoppy
Owned & Operated by MKS GROUPS
Website
Customer Support Email
care@mksgroups.com
26. Acceptance
By placing an order or using any shipping or delivery service through Worldshoppy, you acknowledge that:
- You have read this Shipping & Delivery Policy.
- You understand the estimated delivery timelines.
- You agree to the applicable shipping charges.
- You accept the delivery procedures and verification requirements.
- You understand that delivery estimates are approximate and may be affected by circumstances beyond reasonable control.