Cancellation Policy
Effective Date: [07-08-2026]
Last Updated: [07-08-2026]
1. Introduction
Welcome to Worldshoppy, a digital commerce platform owned and operated by MKS GROUPS ("Worldshoppy", "Company", "we", "our", or "us").
This Cancellation Policy explains how Customers, Vendors, Delivery Partners, and Service Providers may cancel orders, bookings, or services placed through the Worldshoppy Platform.
By placing an order or booking a service on Worldshoppy, you agree to this Cancellation Policy.
2. Scope
This policy applies to all services offered through Worldshoppy, including:
- Shopping Marketplace
- Grocery Delivery
- Food Delivery
- Pharmacy
- Parcel Delivery
- Local Services
- Digital Products
- Subscription Services
- Future Worldshoppy Services
3. Customer Cancellation
Customers may request cancellation of eligible orders through:
- Worldshoppy Website
- Mobile Application
- Customer Support
Cancellation requests are subject to:
- Order status
- Product category
- Vendor approval (where applicable)
- Applicable laws
- Platform policies
4. Shopping Orders
Shopping orders may be cancelled:
✅ Before the order has been packed or dispatched.
Once an order has been shipped, cancellation may no longer be possible. Customers may instead be eligible for a return, subject to the applicable Return Policy.
Orders containing customized, personalized, made-to-order, or special-order products may not be cancellable once production or processing has begun.
5. Grocery Orders
Because grocery items are perishable:
Customers may cancel grocery orders only before the vendor begins processing the order.
After packing or dispatch:
- Cancellation may not be available.
- Refund eligibility will depend on the applicable Refund Policy.
6. Food Delivery Orders
Food preparation begins shortly after order confirmation.
Therefore:
Customers may cancel food orders only before the restaurant accepts or starts preparing the order.
Once food preparation has started:
- Cancellation is generally not permitted.
- Charges may still apply.
Exceptions may be made where required by applicable law or in cases of restaurant inability to fulfill the order.
7. Pharmacy Orders
Medicine orders may be cancelled:
- Before prescription verification (where applicable)
- Before packing
- Before dispatch
Prescription medicines that have been packed or dispatched may not be cancellable where prohibited by applicable law or for health and safety reasons.
8. Parcel Delivery
Parcel bookings may be cancelled:
- Before pickup
- Before the delivery partner has been assigned
- Before the parcel is collected
Once the parcel has been collected:
Cancellation may not be possible.
Customers should contact Customer Support if exceptional circumstances arise.
9. Local Services
Service bookings may be cancelled:
- Before confirmation by the Service Provider.
- Before the scheduled service time.
Late cancellations may result in:
- Cancellation fees
- Partial charges
- No refund
depending on the service category and timing.
10. Digital Products
Digital products including:
- Software
- Activation Keys
- Digital Downloads
- Online Courses
- Digital Licenses
- E-books
cannot generally be cancelled once access, download, activation, or delivery has occurred, except where required by applicable law.
11. Subscription Services
Subscription plans may be cancelled at any time.
Cancellation will generally prevent future renewals.
Fees already paid are typically non-refundable unless otherwise stated or required by law.
12. Vendor Cancellation
Vendors may cancel orders due to:
- Stock unavailability
- Pricing errors
- Regulatory restrictions
- Fraud prevention
- Product damage
- Technical issues
- Delivery limitations
If a Vendor cancels an order after payment has been received, the Customer will generally receive a refund in accordance with the Refund Policy.
13. Restaurant Cancellation
Restaurants may cancel orders when:
- Items are unavailable
- Technical issues occur
- Restaurant operations are interrupted
- Force Majeure events occur
Customers will be notified where practical and eligible refunds will be processed if payment has been captured.
14. Service Provider Cancellation
Service Providers may cancel bookings because of:
- Emergencies
- Safety concerns
- Unavailability
- Weather conditions
- Regulatory restrictions
Customers will be informed and, where appropriate, offered rescheduling or refunds in accordance with the applicable policy.
15. Worldshoppy Cancellation Rights
Worldshoppy reserves the right to cancel any order or booking for reasons including:
- Fraud detection
- Payment failure
- Duplicate orders
- Pricing errors
- Regulatory requirements
- Technical issues
- Inventory mismatch
- Security concerns
- Platform misuse
- Violation of Terms & Conditions
Where payment has been successfully received, eligible refunds will be processed according to the Refund Policy.
16. Cancellation Charges
Certain cancellations may incur charges, including:
- Restaurant preparation charges
- Delivery partner assignment fees
- Service booking fees
- Customized product charges
- Vendor processing fees
Any applicable charges will be disclosed where reasonably practicable before cancellation is finalized.
17. Force Majeure
Cancellation requests affected by circumstances beyond reasonable control may include:
- Floods
- Earthquakes
- Fire
- Pandemic
- Government restrictions
- Internet outages
- Transportation disruption
- Civil unrest
- Natural disasters
Worldshoppy will make reasonable efforts to minimize inconvenience in such situations.
18. Abuse of Cancellation Policy
Worldshoppy reserves the right to suspend or restrict accounts that repeatedly misuse the cancellation process.
Examples include:
- Frequent intentional cancellations
- Fake orders
- Fraudulent activity
- Delivery refusal without valid reason
- Abuse of promotional offers
- Misuse causing repeated losses to Vendors or Delivery Partners
19. Policy Updates
Worldshoppy may update this Cancellation Policy from time to time.
The latest version will always be available on the Platform.
Continued use of the Platform after updates constitutes acceptance of the revised policy.
20. Contact Information
For questions regarding cancellations, please contact:
Worldshoppy
Owned & Operated by MKS GROUPS
Website
Customer Support Email
care@mksgroups.com
21. Acceptance
By placing an order, booking a service, or using the Worldshoppy Platform, you acknowledge that:
- You have read this Cancellation Policy.
- You understand when cancellations are permitted.
- You agree to the applicable cancellation terms.
- You accept any cancellation charges that apply under this policy.